Error: Can't connect to google. Can't log into Google account (Play Market, Store)

Many owners of modern Androids complain about problems with account activation after a “hard reset” or flashing. So, the phone writes that “The device has been restored to its default settings.” And if you try to enter your password, you will receive a notification “We were unable to log into your account due to an unknown error. Please try again in 24 hours." In most cases, this applies to models with Android Lollipop and higher operating systems installed. Today we will tell you what to do in this case and how to quickly bypass the blocking.

Cause of unknown error

The reason for the message is the “Google FRP Lock” function used in the latest versions of Android. This is a protection mechanism designed to protect the owner’s data and the phone itself from theft. Thus, the smartphone remains protected even if all settings are completely reset. After a reset or firmware update, you must specify the previously linked account and enter the password for it. According to the developers, this mechanism prevents attackers from obtaining the owner’s data after returning to its original state.

Since a hard reset is often done before and after selling a used phone, the problem remains relevant. Google representatives say that FRP-Lock is valid for up to three days from the moment it is turned on, but, alas, the protection is not always turned off after the period has expired.

Despite the improvement of the security system, the blocker is already obsolete and experienced users can bypass it without problems. As practice shows, it is the owners of the device who have the greatest difficulties in bypassing the protection.

How to prevent future blocking

As a rule, the first time they learn about a problem is when a block has already occurred. However, you need to know how to avoid blocking so you don't step on the rake twice.

• Firstly, if you have made a hard reset on your phone, it is not recommended to change the password for your account. Many, after entering incorrectly, immediately rush to the browser, where they change the password for their account. This will lead to the blocking being activated with almost 100% probability.
• Secondly, to avoid blocking, you must always unlink your Google account, which is located in the settings menu, before performing a reset.

Bypass FRP-Lock

If you don’t have time to wait three days or you don’t want to pay decent money for unlocking at a service center, then you can try to disable the phone binding yourself, that is, delete your Google account from Android.

What you will need to do:

1. First of all, we need to access the Settings menu.
2. In the "Security" menu, disable all activated functions.
3. In the “Restore and reset” menu, reset the DRM licenses.
4. In the same menu, perform “Reset settings”.
5. Wait for completion.

So, now we know what needs to be done and where, but how to get to the “Settings” menu on a locked phone? The use of custom firmware, launchers, as well as shells supplied with the main operating system greatly change the functionality of the device. Standard options will be discussed next, but they do not work on all models.

No. 1 Using a flash drive or SD card

For these purposes, you can use memory cards standard for phones, but if the device does not have a slot for them, then an OTG cable and a traditional flash drive of any size can help.

Procedure:

1. Turn on the phone.
2. Connect the drive. Remember that the phone can take up to 1 hour to recognize a flash drive.
3. In the window that appears, select “OK”, after which you will go to the storage settings.
4. Select "Application Data", select "All" and find "Settings".
5. At the bottom of the window that opens, select “Launch”.
6. Well, then everything is according to the standard.

If you have the ability to insert a regular micro SD without disconnecting, then you can connect it. You can find out what it looks like in practice here:

No. 2 Using a SIM card

This method assumes that the device can be reached.

Procedure.

1. Insert the SIM card into the switched off device and turn it on. Wait for the network to appear.
2. Call this SIM card.
3. During a call, select to add a call and interrupt the call. We are left with a menu with a numeric keypad.
4. Dial the combination *#*#4636#*#*.
5. In the advanced settings window, click the “Back” arrow, which will take you to the desired menu.

This solution is relevant only in rare cases.

No. 3 Through the virtual keyboard

In this case, a lot depends on the keyboard used. In this regard, the input to its configuration is quite diverse.

Procedure.

1. When selecting available Wi-Fi networks, click on the password field so that the keyboard appears.
2. Call up the keyboard settings menu.
3. In the additional menu, which is hidden under the three dots icon in the upper right corner, select “Help/Feedback”.
4. Press the “Recent applications” key (square).
5. Find the search line, and if it is not there, then in the third step go to any other window.
6. In the search bar, type the word: Settings. Select the appropriate menu from the drop-down menu.

The methods described above are universal, but they do not always help in case of blocking “We were unable to log into our account due to an unknown error.” If they did not help, then you will have to look for a solution suitable for a specific device. Experienced users can use various tools to remove the lock. One of these methods is described in the video tutorial below. Let me note right away that the described option is only suitable for MTK processors.

Devices based on the Android OS are quite firmly entrenched in our lives. They are especially useful because you can download and install a huge variety of free games, applications and programs, which are even better and of higher quality than many paid ones. However, as with any system, there are small glitches in Android. For example, many write: “I can’t log into the Play Market.” What should I do? Essentially, every owner of an Android device has encountered this problem, and those who have not encountered it will definitely experience it.

I can't log into the Play Store. What to do?

As you can understand from the above, this problem is very common, so you need to know how to fix it, even if there was no reason to think about such a misfortune.

This problem looks something like this: the Play Market starts, after which there is a short delay similar to loading, then this application simply turns off or gives some kind of error and turns off. Further launching the store or rebooting the smartphone will be ineffective, since this attack will continue constantly.

Before rushing to fix it, you need to think carefully: “Why can’t I go to the Play Market?” This may happen due to:

• cluttering of the Play Market application itself and its components (the most common reason);
• problems with your Google account;
• disabling or deleting files and components important for the operation of the store.

Basically, when they ask: “Why can’t I go to the Play Market?” - many causes are resolved quite quickly and painlessly. First, let's try the simplest and most effective method.

Clearing the cache

The most common reason that you cannot access the Play Market is that your phone is cluttered with cache and temporary files. The whole problem is that they flood the smartphone, and there are so many of them that they begin to block files necessary for the normal process. At the same time, service cleaning utilities, like Cleaner or Clean Master, cannot cope with the problem. This doesn't mean they are so useless. They just don’t delete data about accounts and accounts. Then don’t despair and do this procedure manually.

You can do it like this. We go to the settings of the smartphone, where we go to the “Applications” subsection. There you need to move to the "All" tab, and then find the application called Google Play Store. When it is found, we go into it. Here you can see two buttons: “Clear cache” and “Clear data”. We press one at a time, first on one, then on the other. We perform the same manipulations with the Google Services Framework and Google Play Services components. After this, the “I can’t log into the Play Store” problem should leave the user frustrated for a while. If this does not happen, then we will look into it further.

Account problem

Also, this problem can often be associated with the Google account through which you access Google Play. What to do in this case?

The solution to the problem in this case is very simple, namely, delete this Google account from the phone (i.e. log out of it and delete it from the registry), and then log in to it again. Why do the following: open “Settings”, where we look for the “Accounts and synchronization” item, then find the Google account that is to be deleted. After deleting it, open Google Play again, then log in to the Google system (you can use the same account).

Due to the user's fault

If you are still puzzled by the problem: “I can’t access the Play Store” after providing root, then the problem may be with them. - these are the rights of the superadministrator, i.e. developer. With their help, you can do a lot of useful things on your phone, including stopping or deleting unnecessary and often (unknowingly) important system applications, such as Google Play or its components. After this, they often write: “I can’t log into the Play Market, it says such and such an error.”

There are several ways to correct the situation:

• download a newer version of the Android OS to your phone or update it;
• on a smartphone using a PC or install from an unknown source;
• restore to factory settings;
• reflash the system (a radical method, so it is unlikely that you will have to resort to it).

It is also worth always remembering that root rights are not something to joke about, and you can only delete applications that you know for sure.

If even after all these steps I cannot access the Play Store, perhaps I (or you) should check your network connection, since there is a possibility that the problem is simply due to the fact that there is no Internet. Actually, it’s better to do this before you start repairing your smartphone using the methods described above.

One of the most popular operating systems for mobile devices today is Android. It has a number of huge advantages over its competitors and is an almost undisputed leader. However, relatively recently, reports began to arrive about problems with one of the main services of Android devices, namely Google Play. When logging in, the application began to display an error: “A reliable connection cannot be established.” The system help provided by the suppliers does not help. Then how to solve the problem that has arisen?

Fast and easy

To begin with, we will present a method that will not require you to perform any complex or dangerous operations with the gadget. The simplest solution to the “Unable to establish a reliable connection” error is based on system settings. You just need to check the system date and time in your Android device. They must coincide with the real ones within one minute. This is due to restrictions on the validity of program certificates. If the date is incorrect, the phone will consider that the validity period of the certificate has not yet arrived or has already passed.

Clean up

This method is suitable for those who do not have any important data saved on their device. Although, in fact, you can always transfer photos and videos to your computer and download applications again, especially if you have synchronized your data with your Google account. Then, even if you reinstall, all application data should be preserved. So, there are two ways to resolve the “Unable to establish a reliable connection to the server” error.

1. Reset your phone to factory settings. You can use special programs offered by application developers, or find instructions that are suitable specifically for your Android device model. After all, each manufacturer has its own tricks and protection mechanisms.
2. Add a new account. As you understand, old data will not be copied to new versions of applications, but you can avoid problems with transferring other information that needs to be saved when completely wiping the phone. To add a new account, do the following:

• Download the AddAccount application via your computer or phone browser.
• Write the downloaded apk file to the initial directory on your phone's memory card.
• In a standard browser, enter: content://com.android.htmlfileprovider/sdcard/add_account.apk.
• Follow the link.
• Launch the program. Enter your email on Google and click Add Account.
• If you are prompted with an incorrect password message, enter it and continue. That's it, you have a new account.

In addition to drastic methods, there is also a less dangerous solution. “A reliable connection to the server could not be established” is an error that is related to the temporary and personal data of the application. Therefore, possible solutions to the problem situation can be looked for in another area.

Freedom

Statistics show that sometimes problems with Google Play can be related to other applications. In particular, the Freedom program. She is responsible for purchases in the application we are considering. The problem where you can't establish a reliable connection to the server can occur if you downloaded and uninstalled Freedom without first forgetting to turn it off. As is clear from the above, to return everything back, download and install this utility. After that, enter it and stop it by clicking on the Stop button. Then you can safely delete it.

Internet

If the previous method did not help you, you should check your Internet connection settings. Problems like “Cannot establish a reliable connection to the server” may occur with some providers, but incorrectly. Before trying to solve the problem using this method, try opening Google Play by connecting to another Internet source. If you still need to return to the initial option, download the Set DNS application. Set the DNS address to 8.8.8.8. This should help in cases where Wi-Fi is used to connect to the Internet. In any case, first try to test your device on a different connection.

Another possibility for why a reliable connection to the server cannot be established is that the server may be blocked. In order to test this method, you will need superuser rights on your device. Open Explorer and find the file /system/ect/hosts. We need to open it with any text editor. By default, the file should only contain - 127.0.0.1 localhost. We delete any remaining data.

YouTube

The last method to solve the problem lies in additional programs. It is assumed that the user cannot log into Google Play due to incorrect addressing settings in the Google account.

A utility pre-installed on many Android devices for viewing videos from YouTube (or any other program that uses a Google account for registration) will help you cope with this problem. The bottom line is that you just need to launch the application and go through it to your GMail account.

other methods

And finally, it is worth mentioning two more extreme measures. The first of them is “Hard Reset”. Complete device reset. To do this, go to the application menu, select "Settings" - "Backup and reset". After that, in the last window, click "Reset". And delete everything. After which the device should return to its original state. You will have to download all the programs again and set up an account.

Flashing. Update the operating system or reflash the device. The second option is undesirable, since after it you may well be denied warranty service. It's best to just update the OS. Many manufacturers try to independently correct errors that occur to users.

That's probably all that we could tell you and advise you to do when the error “Cannot establish a reliable connection to the server” occurs. We hope our article helped you.

Recently, a very common problem that users have encountered when starting a download from the Google Play Market is the error “You need to sign in to your Google account.” We will tell you what this synchronization failure means and what needs to be done to fix it.

This error does not allow you to activate your account, even if you enter the correct account and password. It is most likely that this synchronization failure occurred after recent Android updates, which may have contained broken code, or due to a failure of Google services on the phone. In any case, you need to make several resets that will help clear the error.

It’s rare, but it still happens that the error that says “You need to sign in to your Google account” in the Play Market occurs due to a failure in the date-time settings. Go through and make sure that these data on the phone are set correctly.

It is advisable to set automatic time detection. If everything is fine with your temporary settings, but you cannot enter the Market, proceed to the next steps.

Deleting Play Market application data

To reset all information about Google services, you need to go to the Application Manager and one by one open information about the Play Market, Google Play Services and Google Services Framework (All tab). For all three applications, we perform the standard ones - Clear cache and data, Stop and shutdown. Restart Android and check.

If the login failure persists, then remove updates for Play Market and Google Play Services. This step clears the error for most users.

If the previous step did not help, re-sync your Google account on Android. To do this, open Settings - Accounts (different names may vary on different devices). Select Google from the list of accounts and open it.

Click on your account, thereby going to its settings. Uncheck the boxes from all elements and select the function in the upper right corner “Delete account.” record". After everything is erased, reactivate your account and check the boxes.

If the error “sits deeper”, then you will have to do reset devices to factory settings. There is a lot of information on the Internet on how to do this. And at the end there is a complete and visual video instruction on all the methods described above.

In contact with

Problem: Errors appear when launching Google Play Store No connection or :

At the same time, a funny nuance is observed: sites open normally in browsers and other applications also successfully connect to the Internet.

Situation 1. Play Market does not work either via wifi or mobile Internet

Solution

1. Check that the system date and time are correct. If the date is wrong, set the correct one. Check the boxes:

2. Reboot your device:

3. Find out the version of the Play Market application itself. If the version is not the latest, download the latest one in the format .apk and install from the memory card.

4. Check if the Freedom application is installed. If this is present, launch it, press STOP and reboot.

5. Check the hosts file. If it contains lines other than 127.0.0.1, delete them. Root is required for this operation.

6. If all else fails, reset your Android device.

Situation 2. Play Store does not work only when connected via Wi-Fi

This is your case if, when you disconnect your tablet (smartphone) from Wi-Fi, the error disappears and the Play Market application starts working normally via the mobile Internet.

Solution

1. Go to your router settings. Open WAN settings. Try alternately setting the MTU values ​​to 1460 and 1500.

Most often, setting the value to 1460 helps. But sometimes it happens the other way around, when setting the value to 1500 helps.

In common D-Link routers this is done something like this:

• SETUP
• Internet Setup
• Manual Internet Connection Setup

• Set value MTU 1460
• Save Settings:

This is what the setup looks like in older D-Link routers:

• Home
• Specify the value in the field MTU
• Apply

In TP-Link you need to go to the section Network => WAN, change field MTU Size (in bytes) and press Save:

2. In the WAN settings, specify the Google server addresses as DNS:

Primary: 8.8.8.8; Secondary: 8.8.4.4.

Usually it is enough to specify 8.8.8.8 as Secondary DNS.

After these steps, for the purity of the experiment, it is advisable to reboot the router.

Common user mistake

Finally, I would like to mention one more situation. The smartphone/tablet may display an error Check your connection and try again, if you launched the Play Store (Google Play) application and during the download process you changed the type of Internet connection - for example, you simply turned on Wi-Fi. At this moment, changes occur in the network interfaces on the device: traffic priority is given to Wi-Fi, and the default gateway changes. And it turns out that the device tried to connect the Play Store with the Google server via the mobile Internet, and due to the inclusion of Wi-Fi, this interface was deactivated. In this case, you need to wait a few seconds until Wi-Fi connects to the network and press Repeat:

From now on, first turn on Wifi, and then launch applications that connect to the network.