A modern phone is fully complemented by various applications that any user can download from the official Google repository. Available are all kinds of games, programs for sports, music and entertainment, presented in a huge variety.
However, unexpectedly, when downloading another game, the user may see error code 24 on the screen in the Play Store. This is a rather serious problem that will require specific knowledge from the user to solve. We'll have to delve a little deeper into the structure of the file system. But don’t be alarmed, detailed instructions on how to fix this problem will be given below.
It occurs when an application is downloaded or uninstalled incorrectly. When installing from the Market, by default certain folders and files are created in memory, which contain important information necessary for the correct operation of the program within the system. Abruptly interrupted downloading or deletion of an application for certain reasons damages its integration with the firmware, which, as a consequence, leads to a malfunction of the Market and shows error 24.
Solution
Despite the seriousness of the above, you should still try restarting your phone first. It is possible that after turning it back on, the system will correct the failure on its own. After this, you can download the necessary programs from the Market without any problems.
Method 1
If any error related to the repository occurs, it is strongly recommended to carry out certain manipulations with the Market application itself. Due to the specificity of error 24 in the Play Market, this method does not work as often as we would like, but it’s still worth a try.
- Go to the “Settings” of the operating system, we are interested in the “Applications” section, there, swipe to the left, go to the “All” tab. Find the Market itself in the list, tap on it once, and inside the window that opens, click on the “Clear application cache” button. After that, restart your phone and try using the Market again.
- If this does not help, then you need to click on the “Clear data” button there. This will delete all files belonging to the application, along with its settings and search history. You don’t have to reboot your phone, but immediately open the Play Store and download what you need.
Method 2
It may happen that the user does not reach this point after resetting the Market settings. However, most likely this will not help, and intervention in the file structure of the operating system will be necessary. Error code 24 in Google Play Store often occurs when installing one or more specific applications:
- They may have been previously incorrectly removed from the system;
- During the installation of programs, the Market crashed with an error;
- The operating system issued a critical reason, after which it abruptly rebooted, interrupting the installation or removal;
- An antivirus or other security mechanism did not work correctly, interfering with the installation or uninstallation process.
The result of such errors is usually files that remain on the system partitions or on the memory card. Their presence prevents the recording of new ones during installation or update. The only way to fix this problem is to delete unnecessary files manually, or use special software to remove junk from the system.
Manual fix
In both cases, preferably on the phone. Without it, it will be impossible to get into the sections where files with application directories are stored. Download "Es Explorer" or another file manager from the Market.
Install it on your phone, confirm the request for elevated access rights, and then go sequentially to the directories:
data/data- if applications are downloaded to the internal memory of the smartphone
sdcard/Android/data/data- on the memory card, if it is set as the default recording memory
Inside these locations, you need to find folders with the names of programs that do not want to be downloaded or updated (the operating system itself does not display these entries as installed items).
Go through each entry, remove all unnecessary files and folders (it would be a good idea to back them up in a safe place before deleting them, so that later it doesn’t turn out that in a fit of hatred for error 24 you deleted important elements), then reboot the device and re-download what that it was not possible to load.
Automatic correction
How to eliminate the error automatically (perhaps some will find this method not as reliable as manually) - use special cleaning programs. A very good option is SD Maid.
Our tasks may still require access rights, but the program itself will scan the system for unnecessary files and folders and offer them for deletion. To do this, open the application, confirm root access, then press the big red “Scan” button on the screen.
The operation can take from one to ten minutes, it depends on the size and fullness of the directories. After the scanning is completed, click on the “Run Now” button, it will display the approximate size of the objects found. Don't be surprised if there are about one gigabyte of them. After cleaning, reboot your phone, and then use the Market without errors.
It is recommended to use the manual and automatic methods in turn. First, go through the garbage with human pickiness (but do not delete the folders of those applications that are installed and running), and the program will clean up the traces (it also removes garbage in other directories). Rebooting in this case is recommended so that the phone will re-evaluate the file system. It would also be a good idea to clear the Market cache to correct its associations with installed applications.
Bottom line
This error, despite the first impression, is not that serious, although it does cause a lot of inconvenience. To solve it, you need basic knowledge of the file structure of the Android system and care when removing garbage. If a failure occurs with other applications, we gradually restore the deleted one from the backup copy. In addition to fixing errors, you will also free up useful space inside your phone, bring order to the file system, and also gain new knowledge.
Sometimes Code 24 blue screen errors related to hardware can be caused by corrupted random access memory (RAM). If you are experiencing random computer reboots, beeping sounds on startup, or other computer problems (in addition to BSOD 24 errors), then it is highly likely that your memory is corrupted. In fact, almost 10% of application crashes on Windows OS are caused by memory corruption.
If you have recently added new memory to your computer, we recommend temporarily removing it to make sure it is not the cause of the Code 24 error. If this action clears the BSOD, then that is the source of the problem, and therefore the new memory is either incompatible with some other device. either your equipment or is damaged. In this case, you will need to replace new memory modules.
If you did not add new memory, the next step is to run a diagnostic test on your computer's existing memory. A memory test will scan for severe memory failures and intermittent errors that could be causing your Blue Screen of Death 24.
Although recent versions of Windows include a RAM test utility, I highly recommend using Memtest86 instead. Memtest86 is a BIOS-based testing software, unlike other test programs that run on Windows. The advantage of this approach is that the utility allows you to check ALL operating memory for Code 24 errors, while other programs cannot check memory areas occupied by the program itself, the operating system and other running programs.
Often, when installing any game or utility through the Google Play Market, the system itself displays error -24, and this also applies to the Sberbank Online application.
This situation does not mean that an error occurred in the Sberbank application; it’s all about the accompanying program settings. In most cases, the root cause lies in the fact that the device user has Hard Reset(complete reset of all existing settings and data). If such a situation does occur, then you should figure out how to fix the problem and use all the functions of the application.
Solutions
Error code 24 in Sberbank Online can be blocked through the settings:
If Sberbank Online still cannot be installed, then you can try another option, but through root access. Instructions:
If the Sberbank Online application error still pops up, then you can use another option to solve the problem. To avoid wasting time on rooting or clearing the cache, download and install the program Cleanmaster. Through the main menu, delete the application itself and all its residual files. Restart your smartphone and try installing the program again.
If none of the presented methods worked for you and the problem still exists, then you should contact the service center for help, since error -24 can appear not only when downloading Sberbank Online, but also in other programs.
When installing applications on Android from the Google Play Store, an error code of -24 may occur. It often occurs when trying to reinstall a previously deleted application. The cause may also be various failures after “lags”. For example, an error often occurs when re-installing applications such as Viber, WhatsApp, Facebook, VKontakte, Odnoklassniki, Instagram, Sberbank Online or others.
1st way to resolve error 24
Error -24 will occur until we delete the remaining application folders/files. To work, you will need a file manager, for example, and root access (root rights).So, with the help of the file manager we go along the path /data/data And sdcard/Android/data/data and look for a folder like:
com.viber.voip for Viber;
com.vkontakte.android for VKontakte;
com.instagram.android for Instagram;
ru.sberbankmobile for Sberbank Online;
ru.ok.android for Odnoklassniki;
com.outfit7.mytalkingtomfree for the game My Talking Tom.
Or the folder of any other application that gives error -24. Select the required folder and delete it.
2nd way to resolve error 24
All of the above steps to remove unnecessary folders and files can be performed automatically using special cleaning programs. For example, . You must have root access (root rights). Launch the application, scan your device and delete all files in the block Garbage.Write in the comments with which applications you encountered this error and whether this method helped.
When installing Sberbank Online for users of Android smartphones or tablets, the message “Unknown error 24” often appears while downloading the program from Google Play. Failures occur in two situations: when resetting the device to factory settings or deleting a program and re-downloading the same module. There is a solution to the problem - clean up unnecessary files manually or using additional applications.
Ways to solve the problem
Solution #1
In the case of program updates, you should remove them and clear the module cache.
Solution #2
To solve the problem, you need to gain root access on the device and use the ES Explorer file program to delete unnecessary files remaining after the preliminary elimination of the program. Using the Root Explorer program, you need to open the system directory data/data and sdcard-Android-data-data, select unnecessary files and get rid of them.
Solution 3
The SD Maid program is used to search for files remaining in the smartphone's memory after deleting applications. To do this, you will need root rights for Android. Identification of files to be eliminated is carried out through a special “Garbage” option. You need to activate it and select the “Run” command, then review the list of “tails” that appears. You can use the “Clear All” service or make a selective selection.
Solution 4
If there is insufficient RAM, reinstallation or incorrect driver settings, error code 24 appears. Sberbank Online needs to be rebooted after cleaning the Total Commander file manager, available for download from the Play Market.
To carry out the operation, it is enough to perform a number of actions:
Go to the root of the file system.
Select the “data” folder.
Point again to the “data” folder.
Find the “sberbankmobile” folder and delete it, reboot the phone.
Go to Play Market and download Sberbank Online.
What is root access?
This is a kind of “hacking” of the Android OS to open access to hidden system folders. This access is required to edit, copy, move and delete system files. It is possible to install and function correctly programs that require open Root access on the device.
New access capabilities are needed to remove standard programs, adjust the frequency of RAM, create a system backup, or filter an application from automatic loading.
To obtain root access on Android (2.1 to 4.0.3) you need:
- Unlock Root program for PC (http://4pda.ru/forum/index.php?showtopic=297774).
- USB adapter.
- Computer.
You need to make sure you have drivers and the Unlock Root application. You launch the program on your PC and connect the device to your desktop PC via a USB cable. In the application menu you need to specify the “Root” button and monitor the identification of the connected device to the PC.
Then a dialog box will appear allowing you to select the connected device, then a button will appear indicating the model you are using, click it. After rooting, the gadget will reboot.
Now you should check if the device you are using has root access. To do this, go to the device menu and find the “Superuser” shortcut. If everything is in place, access is complete.
News from Sberbank
Sberbank announced the launch of a new mobile application "Sberbank Online" for Android - the most secure program for making payments and transfers without templates. The main difference from previous versions is the presence of a built-in antivirus. Now users have the opportunity to perform any transactions with confidence in security (payment for services, money transfers, etc.).
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* Attention! The information article may have outdated or incomplete information. Current information can be posted on the official website of Sberbank PJSC sberbank.ru
