The most annoying thing is that it happens that you process photos, a person is waiting for them, and as soon as you want to send them, you don’t have the Internet. And the person calls you angrily and asks “WHERE?!” And in this case, the words that your Internet was turned off about five minutes ago seem like a complete mockery...
In general, I didn’t think that I would complain about Volya so soon - I connected to it only in mid-October and during this time there have already been FIVE cases, including today, which is too often for me. Now it’s time to whine that I didn’t have this under Ukrtelecom. But I switched from Ukrtelecom to Volya only because Ukrtelecom increased the subscription fee, and Volya increased its permanent promotions made it possible to get 3 times faster speeds at half the price.
Now it seems to me that free cheese can only be in a mousetrap.
Regarding cases. Most often, everything happens the way it happened for us this Friday, that is, the day before yesterday: you are sitting, watching your favorite show, and then at exactly 20-00 (or at another time, one of the cases was at 12-00) the cable goes out, the Internet too disappears. And that’s it, here it is on Friday evening, I watched the show that I’ve been waiting for a whole week, yeah. After 15 minutes cable appears, BUT not all channels. Channels 15. Due to the law of meanness, the channel on which I watched the show never appeared. Internet that evening didn't show up at all- only in the morning.
Regarding the case when the Internet disappeared at 12 noon - I had a day off then and went to our local office - It turned out that our cable and Internet were supplied from a base in a neighboring house, and the lights went out in that house. After 5 minutes there was already light there - so within five minutes everything should have been working for me. But it didn't work. 2 hours have passed and still nothing works. Just a miracle. An hour later everything appeared. At the same time, the Internet was working, I tried to submit the request, but the menu simply did not have such an option. The lady from the local office advised me to leave applications not through my personal account, but through a general website... And it’s good that she said - but before that? What if I hadn’t asked why it wasn’t working out? This is terrible, not thought out...
"Volya" breaks records for lack of Internet
Even before this, there were cases when there was no Internet in the morning, like today - and the reason is the same - "Cable damage". That is, “THE CABLE HAS BEEN CUT AND TAKEN AWAY AND OUR WORKERS ARE NOW RESTORING IT. Everything will be restored in about 8 hours as much as possible." And before that, go for a walk, read, do everything around the house, and it doesn’t matter that you want to relax or you urgently need to send something to someone - go do something else.
Regarding technical support - previously there was only a landline number, which was useless to call because you listened to music for a very long time, and then the connection was cut off. Now they gave me a mobile number, BUT it is MTS. It’s clear that calling from other operators is not profitable - but at least they pick up the phone. But the downside of communicating with an operator is that you can hear other operators in the background, and your operator says that It’s hard to hear you and I need you to repeat what you said. And I just want to say that I would be clearly audible if the operators there in the background fell silent. It's not my fault.
Eyewitnesses who have been using the services of this provider for several years say that This didn't happen before. And that if the Internet disappeared, it was for a maximum of a few hours at NIGHT from Sunday to Monday. And these were planned technical works. That's all. What happened now is not clear.
To be honest, I already regret that I switched from Ukrtelecom. It would be better to sit at a not so high speed, and pay several times more, but at least there was a connection.
Dear "Will"! Provide your services with high quality, protect cables. Am I really asking that much?
Subscribers of one of the largest providers, Volya, do not have Internet access. The company's call center also does not work - after an automatic response about technical problems, the subscriber is disconnected.
“For technical reasons we cannot answer you. The problems will be resolved shortly,” the company’s answering machine replies.
Of the company’s services, only Volya TV is currently operating, providing TV services. The company's clients report this on social networks. There is also no information on the company's social accounts. Users are reporting that the mobile app is also not working.
According to some data, the Internet access of the Volya company does not work throughout Ukraine. At the same time, some users report that they have no problems with access, the failure is observed only in Kyiv.
The Volya company reported that an accident occurred, and at the moment specialists are identifying the causes and working to eliminate them.
“Today, December 12 at 17.40 in Kyiv, interruptions in access to the Internet service began. We are making every effort to restore services. In the near future, technical specialists will know the cause of the accident. Unfortunately, the company’s call center and corporate resources are also not available for communication at the moment. We will inform you via social networks. We apologize for the temporary inconvenience."
Updated: Later, the company confirmed the fact of an external attack on the network, which led to interruptions in access to the Internet service in Kyiv, and also removed the company’s call center and corporate resource from access.
Updated: As of 23:51, Monday, December 12, ASGs have been restored at the addresses of Lesya Ukrainka, Ivan Franko, Antonov, Lepse, Melnikova, Syretskaya, Malinovsky, Raduzhnaya, Lesnoy, Davydova, Vasilikovskaya, Verbitsky, Vossoedeneniya, Vedenskaya, Sosninykh, Dobrokhotova , Uzhviy, Kikvidze and Mayakovsky.
Updated: As of 01:21, Tuesday, December 13, two more ASGs of Dreiser and Revutsky, Degtyarevskaya and Yakub Kolas have been restored in the process of restoration.
Provider VOLIA: what is the strength of the leader of telecommunication services?
It's good to be friends with the leader. In the telecommunications services market of Ukraine, the provider VOLIA sets the tone. This is confirmed by almost 2 million television and Internet subscribers. And new users are added every day. Why do they prefer VOLEA, although there are now many television and Internet providers on the market? Here are the most valid reasons for choosing the services of the VOLIA provider in Kyiv and other cities:
1. High-quality and varied content. Already traditionally carefully selected TV channels, films and shows. From the world's best producers - famous television families and film studios. They know VOLIA as an honest and strong partner and willingly trust her.
2. Own film channels of the VOLIA CINE+ group. No Ukrainian cable provider can afford this. The channels are filled with a precise focus on the needs of the Ukrainian viewer.
3. Advanced technology. The VOLIA provider has already taught Ukrainians that entertainment programs should be modern and of high quality. The picture on the screen is HD quality, the Internet speed is such that it is convenient to download and watch “heavy” files. Therefore, the company continues to constantly invest in the development of its networks, equipment and services.
4. Affordable price. All tariffs are developed so that the service is affordable and rich in content. And for the most economical ones, it is proposed to take two services at once: television and the Internet. It has been proven that it is more profitable. Save 50% on payment. And it’s more convenient to use one provider.
What's in the provider's basket?VOLIA offers telecommunications services for every taste and need. In first place, of course, is cable television. Although every day there is more demand for the Internet. This is the company's second service. The popular Interactive Television has completely changed consumer habits. This service was created by the provider for those consumers who do not have the VOLI cable network in their apartment, but want to watch TV programs in super quality. A special set-top box plus access to the Internet - and everything is in order, have fun. And in the basket of the VOLIA provider there is a comprehensive service: “TV + Internet”, the demand for which is growing.
Where does VOLIA work?Most subscribers receive the services of the provider in Kyiv. But the company’s presence map almost completely coincides with the map of Ukraine. Dnieper and Lviv, Zaporozhye and Chernivtsi, Kharkov and Khmelnitsky, Vinnitsa and Lutsk - a total of 34 cities in the country. At the same time, Interactive TV can be watched anywhere in the country where there is Internet access of at least 10 Mbit/s.
Internet provider Volya provides access to the global network using Ethernet and DOCSIS technologies. The available connection method depends on the area in which the subscriber's home is located. When connecting via twisted pair, you can use a regular router or connect the cable directly to the computer. To work via DOCSIS you will need a special cable modem provided for rent by your provider.
Connection via cable modem
The DOCSIS standard involves the use of coaxial cable to connect subscribers to the network. The same cable is used to transmit a television signal. This technology is not widely used in the CIS countries. Its use by Volya is due to the fact that the provider already had a wide television network at the time of introducing Internet access services.
Connecting to the Volya Internet in most cases is done through an Arris Touchstone CM820A/S cable modem. The initial setup of the equipment is carried out by a technician, but if you need to connect yourself, you can use the instructions on the provider’s website. To establish a connection, you must complete the following steps:
- Connect the coaxial cable to the appropriate connector on the modem.
- Plug a standard network cable into the Ethernet connector.
- Plug the other end of the Ethernet cable into your computer or router.
- Specify the network settings on the end device.
How to connect Internet Volya via Ethernet
The procedure for connecting to the network via an Ethernet cable is the same as for most other Internet providers. The company lays twisted pair cables into the subscriber's premises (house, apartment or office). The end of the cable is crimped and an 8P8C connector is installed on it, which is suitable for connecting to any device with a network connector. The most commonly used devices are:
- Computer;
- Laptop;
- Smart TV;
- Network Attached Storage (NAS).
The main disadvantages of this scheme are the lack of a local network and the simultaneous ability to access the Internet from several computers. These difficulties are eliminated if you use a router. In this case, the cable from the Volya company is inserted into the “Internet” port on the router. Other home devices are connected via Wi-Fi (if the router is equipped with a radio module) or through LAN ports. As a rule, routers have four such inputs, their standard location is on the rear panel.
Important advice! Connecting and disconnecting cables should be done with the router turned off. Apply power only when all wired equipment is already connected.
Training video: Setting up the Internet and Wi-Fi network Volya
Setting the MAC Address
Volya's network is organized in relation to the MAC address of subscribers' end equipment. Therefore, when replacing it, you will need to enter a new address into the provider’s settings or change it yourself on the network device. If you use an Ethernet cable for the connection, you can change the MAC without leaving your home. Just log in to your personal account, open “My settings -> Equipment” and enter a new value.
You can also change the MAC on the router or computer itself to match the one that was originally used. For example, in devices from the manufacturer TP-Link, this action is performed using the “MAC Address Clone” link in the “Network” menu. Enter the address in the “WAN MAC Address” field and click the “Save” button.
