Technical support eis phone. Unified information system in the field of procurement

Customers are required to post notices, documentation, protocols - all tenders on the official procurement website gov ru.

The official government procurement website is located at zakupki.gov.ru.

All tenders and government procurements are posted on the portal. The official website allows you to search for government procurement under Federal Law 44 and Federal Law 223 for free and download documentation. Previous version of the government procurement website: old.zakupki.gov.ru. Gov.ru is the name of the domain of the Government of the Russian Federation (from the first letters of the English word government- government).

A convenient alternative to the government procurement website is the Tenderplan tender search system. Try FREE for 2 weeks

The official website Zakupki.gov.ru contains

1. Procurement plans, schedules, information on their implementation
2. Information about procurement and execution of contracts
3. Lists of purchases from small businesses
4. Register of contracts concluded by customers
5. Library of standard contracts, standard contract terms
6. Register of bank guarantees
7. Register of complaints (to the Federal Antimonopoly Service), scheduled and unscheduled inspections
8. Results of monitoring, audit and control

There is also a forum on the official website.

The main procurement portal for 44-FZ contains general sections of government procurement for 44 and 223-FZ, and separate sections for procurement plans, lists and registers for each federal law.Advanced search allows you to filter government procurement. You can select the federal law, procurement registration number, procurement method (type of tender).

The initial purchase price can be selected in rubles and other currencies. The official procurement website of gov ru supports searching by customer’s tax identification number, subject of the Russian Federation, as well as the place of delivery of goods, work or services. In addition to keywords, exclusions from the search are possible. The checkbox “taking into account all forms of words” displays all parts of speech of the search query in the results.

Registration on the government procurement website

The government procurement portal zakupki.gov.ru contains a section for Customers and a section for Suppliers, where registers, explanations, questions and answers are posted.

Since customers are required to post a lot of information on the official government procurement website, they need to obtain an electronic digital signature for bidding, register and gain access to their personal account. The registration procedure for customers is determined by order of the Federal Treasury.

Customers place tenders through the Unified Information System for public procurement. The official website is a public part of a unified information system in the field of procurement. The official procurement website of gov ru connects customers, procurement participants and electronic platforms.

Each government procurement contains a notice, documentation, as well as a link to the electronic platform where the selection of a supplier or electronic bidding will take place. To take part in the auction, the supplier will need to be accredited directly on the electronic platform. Sberbank has the leading trading platform, so accreditation with Sberbank-AST is the most popular.

Full access to information on the official gov ru procurement website and all ongoing tenders for suppliers is provided without registration - it simply does not exist.

Help and training in working with the procurement site

The official website for the procurement of gov ru under 44-FZ is constantly being improved. Changes and updates are made to it several times a week, and errors are corrected. During routine maintenance, the government procurement website does not work. Such periods can be up to two days (on weekends).

During routine maintenance, information is not available on the official government procurement website and only a stub can be seen.

If you experience difficulties working with the official government procurement website, we are ready to help you. Pass

Complaint about incorrect work
Unified information system in the field of procurement

Dear Mikhail Borisovich!

Joint Stock Company "Yargorelektrotrans" (TIN 7602082331) (hereinafter - the Company) carries out procurement activities in accordance with the norms of the Federal Law of November 18, 2011 N223-FZ "On the procurement of goods, works, services by certain types of legal entities" (hereinafter - the Federal Law of November 18, 2011 .2011 N223-ФЗ.
From 07/02/2018 to the present, due to the occurrence of the following problems in the operation of the Unified Information System, the Company is not able to publish the protocol for considering applications for participation in the competition (notice No. 31806461513 dated 05/08/2018) (hereinafter referred to as the Competition), the final protocol such a competition, which is a threat to disrupt the Company’s production processes caused by the inability to timely provide its services with the necessary services, and may also lead to the Company’s violation of the deadlines established by the Federal Law of November 18, 2011 N223-FZ for posting information on the ongoing procurement in the Unified Information System.
On July 02, 2018, the Company carried out a procedure for reviewing, evaluating and comparing applications for participation in the Competition (hereinafter referred to as the Protocol). On the same day, an attempt was made to publish the protocol generated based on the results of this procedure in the Unified Information System, during which the following problems were identified in the operation of the Unified Information System that prevented the placement of such a protocol:
When forming the Protocol on the UIS website in the “Consideration of applications” section, after indicating information about the rejection of applications for participation in the competition, the grounds for making such decisions in the “Reason for refusal” fields, and clicking on the “Save” or “Next” buttons provided for by the UIS functionality, the system message is displayed:
"Required fields must be filled in:
- Reason for deviation
- Grounds for deviation."
The specified system message blocks further actions of the Company to attach the Protocol file, publish the generated protocol and only allows you to cancel previously performed actions. Subsequent attempts by the Society to re-formulate the Protocol and indicate information about the results of consideration of applications led to a similar result.
During the period from 07/02/2018, 07/03/2018, 07/04/2018, the Company sent requests describing problems that arose in the operation of the UIS with all the necessary information attached to the e-mail address of the UIS technical support service ( [email protected]), in response to which the Company has not yet received notifications about registration of applications, or other information about the status of consideration of applications. In addition, during the specified period of time, the Company made daily calls to the UIS technical support line, the support service operators were provided with detailed information about the problems that had arisen, in response to which they received only recommendations for a written request to the technical support service and clearing the browser cache, which did not lead to to solving the problem. Upon completion of telephone conversations with UIS support service operators, messages were sent to the Company's email address about the registration of requests under the numbers SD200417608, SD200422814, SD200436856 with a priority level of “4 - Low” and the termination of work on these requests from the Company.
In view of the above, we ask you:
1. Register this complaint and take appropriate measures to eliminate the problems that have arisen by the EIS technical support service;
2. Explain the order of the customer’s actions in a situation where publication of information about ongoing purchases in the UIS within the established time frame is impossible due to the inability to fully work in the UIS personal account due to technical problems in the system;
3. Explain the regulatory period for consideration of customer requests by the EIS technical support service.

Please send your response to this complaint to the following email addresses:
[email protected], [email protected].

Appeal to technical support Official website of the EIS

1. Must be filled out request form below (required fields are marked * ).

2. Run server detection UIS (instructions), add to the request the date, time the error was reproduced and the received server value.

3. When contacting questions about the Official Website of the EIS (in terms of 223-FZ) you need to generate a file dxdiag.

4. Attention! If you contact support with any problem or error, you must attach screenshots ( screenshots) with the actions that led to the problem or error, and screenshots ( screenshots) showing errors or problems, as well as a screenshot of the time zone.

5. The completed form should be sent to: *****@***gov. ru

I.Request form

II.Instructions for defining a server.

For Internet Explorer versions 10 and earlier:

1. In the current session in your personal account in the browser (Internet Explorer), on the “Service” tab, select “Developer Tools” (F12 button);

2. In the window that opens, select the “Cache” tab - “View information about the cookie file”;

3. After completing these steps, a new tab will appear in your browser with information about the cookie file in the form of a table. Information about the OOS server is indicated in the 3rd block from the bottom.

4. A screenshot of the table from the cookie file with information about the server, as well as the date and time the error was reproduced, must be attached to the request.

For Internet Explorer versions 11 :

1. Open Developer Tools (F12);

2. Select Network (Ctrl+4);

3. Click "Enable network traffic collection (F5)";

4. Take the necessary steps to reproduce the error (developer tools can be closed);

5. Open developer tools (F12);

6. Select Network (Ctrl+4);

7. Select "DETAILS" (second line from the top);

8. Select "Cookies" (in the third line from the top);

10. Screenshot of a table from the cookie file with information about the server, as well as the date

and the time of reproduction of the error must be attached to the request.

III. If your request concerns work issues Official website of the EIS (in part 223-FZ), then after filling out the request form you will need the file " dxdiag", which can be saved like this:

1. Call the command line (Start - All Programs - Accessories - Command Prompt);

2. On the command line, run the dxdiag command;

IV.Screenshots For convenience, step-by-step actions can be attached to the request form file below.

Example time zone screenshot

V. The completed form should be sent to: *****@***gov. ru

After changing the technical functionality of the official website of the unified information system www.zakupki.gov.ru (hereinafter referred to as the Site), many customers, people who directly work on the Site, are faced with problems that they cannot solve on their own.

So we encountered the following problems:

The OKTMO code was incorrectly indicated in the consolidated register (the relevant documents were sent a month ago);

There is no integration of the regional system with the EIS system.

By force of will, you have to contact the technical support service of the Site; telephone numbers are posted on the main page:

But! It is impossible to reach this service by phone!

You have to listen to an answering machine for hours, repeating the same phrases “ All operators are currently busy», « ", then followed by " The expected wait time for an operator response is 1 minute", then time goes down again " The expected wait time for an operator response is 50 seconds», « Please stay on the line, the first available operator will answer you"... These phrases are repeated for half an hour, an hour... endlessly!

At the end the call is dropped and there are short beeps...

Here is a recording of one of the unanswered calls:

After sending requests to the Site technical support service by email: This email address is being protected from spambots. You must have JavaScript enabled to view it., using a special request form, the situation does not change...

Having sent 4 requests via email, not a single response confirming any information was received!

The next day, a response came to the appeal, which was supposedly sent on our behalf, but not on our question. This letter contained the following information:

Having called the contact number indicated in the letter (also after a half-hour wait), indicating that this request was not sent by our organization, that we were sending information about a completely different problem, we were told that we had contacted the wrong address, and we should contact the technical support service of the official website of the unified information system in the field of procurement...

At the same time, the contact information of our institution was indicated correctly.

Based on this, we can only conclude that most likely there was some kind of failure in the support service system of the official website... But this does not make it any easier for us!

I have been unable to reach the Site support service again for the second day now. The problem still remains unresolved!

On the Site, apart from the telephone numbers of the technical support service, there is not a single telephone number that you can call... There are neither contacts of the organization supervising this Site, nor telephone numbers of the management to whom one could “complain”...

No contact addresses...

I, like thousands, and maybe tens of thousands, of contract managers have questions:

WHO IS RESPONSIBLE FOR THE MESS THAT IS HAPPENING IN THE SUPPORT SERVICE?

WHERE TO GO IF THE QUESTION IS IMPOSSIBLE TO SOLVE ON YOUR OWN?

WHO CONTROLS THE OPERATION OF THE OFFICIAL SITE OF THE UNIFORM INFORMATION SYSTEM IN THE FIELD OF PROCUREMENTS?

WHY ARE THERE NO “LEVERS” FROM THE GOVERNMENT TO HELP EMPLOYEES OF STATE AND MUNICIPAL ORGANIZATIONS AND INSTITUTIONS?

But the Customer, for failure to fulfill certain obligations, is subject to certain sanctions, and not small sums...

And the next question, perhaps in such a short period of time, is already rhetorical:

WHEN WILL NORMAL AND PRODUCTIVE WORK BE ESTABLISHED BETWEEN CONTRACT MANAGERS OF STATE AND MUNICIPAL INSTITUTIONS AND THE OFFICIAL SITE OF THE UNIFORM INFORMATION SYSTEM IN THE FIELD OF PROCUREMENTS?

I hope that the information presented in this article will be read by the “right” people who can at least somehow contribute to solving our problems.

The developers of a unified information system in the field of procurement are constantly working to support and improve it. But technical problems are inevitable, and users sometimes encounter them. A failure in the operation of the UIS can be a serious nuisance, especially for a customer who is facing deadlines for posting any information. We'll tell you what to do next.

Common problems

Most often, customers experience the following difficulties:

• it is impossible to log into your personal account;
• the system does not accept authorization data;
• Certain sections of the UIS do not work;
• it is impossible to place a schedule or adjust data in it;
• I can't post purchase information.

Standard reasons

If, when trying to access the UIS, you experience one of the problems listed above, as well as any other, most likely the reason is the following:

Registration in ERUZ EIS

From January 1, 2019 to participate in tenders under 44-FZ, 223-FZ and 615-PP registration is required in the ERUZ register (Unified Register of Procurement Participants) on the EIS (Unified Information System) portal in the field of procurement zakupki.gov.ru.

We provide a service for registration in the ERUZ in the EIS:

• system maintenance or update;
• increased load on the server - too many users decided to use the UIS at the same time;
• non-working day - sometimes the system gets out of control on weekends or holidays;
• the problem is on the user’s side - for example, an outdated browser or problems with Internet access.

What to do

Customers know that there are serious fines for late placement of data in the Unified Information System. Therefore, if problems arise in its operation, they must be resolved as quickly as possible.

Check if your Internet connection is working correctly and if you are using a modern browser. Sometimes clearing the browser cache (the memory in which it stores temporary data) helps solve the problem. This is basically all you can do on your own.

If the problem is not resolved, you must immediately report it to the EIS support service. This can be done by calling the telephone numbers specified in the system - specialists are available around the clock. If the problem requires more detailed attention, the contact center employee will offer to write a request via email. It is worth taking screenshots (screenshots) that will confirm that the EIS really did not work, and attach them to the letter. This way you can, for example, record an error message. Upon request from the user, an incident will be created, which specialists will review in the near future. When the error is resolved, the user will be notified.

If for some reason your email request is not accepted, the operator does not answer calls or the support service cannot resolve your issue, it is advisable to contact the portal of the public organization “Forum of Contractual Relations”, operating with the support of the Ministry of Economic Development. Here you can place an official complaint about the work of the EIS. To do this, you need to register and log in to the portal, post a complaint electronically and attach a scanned copy of its paper version on the organization’s letterhead with the signature of the manager.

Recordings of telephone conversations, history of correspondence with the support service, screenshots of UIS errors and filed complaints can help if, due to incorrect operation of the system, questions arise from regulatory authorities to the customer. This will help prove that the deadline for posting information in the Unified Information System was violated for a reason that did not depend on the customer, and he, in turn, did everything to prevent the violation from happening.