Samsung galaxy j7 connection to computer. What to do if the computer does not see the Samsung phone? What will connecting the phone to a PC give us?

What to do if your Samsung Galaxy S7 won't connect to your computer? Well, you definitely shouldn’t panic, just as you shouldn’t immediately rush to call the service center - it’s quite likely that the problem lies not in the smartphone, but in something else. This problem occurs quite often, and not only on the Galaxy S7, but also on other devices. Let's look at the main ways to localize and fix this problem, as well as its causes:

Faulty or “not original” USB cable. Often the problem lies precisely in this, no matter how trivial it may be. Even if you are sure that everything is fine with the cord, try connecting another device through it, just in case. If it connected, then, of course, this version can be excluded. It is also important to understand that when using some wires, the PC will not see the Samsnug S7. Ideally, use the original cable.
Faulty USB port. Yes, the problem may lie not only in the cord itself, but also in the port on the computer or laptop to which you connect. It's easy to determine if the problem is with the port - just try plugging the USB cable into a different port.
Software conflict. Yes, albeit infrequently, but this happens - the computer does not want to see the devices connected to it, and this is caused by a software conflict. How to fix this problem depends on what exactly is causing it, but it is not difficult to localize it - just try connecting your Galaxy S7 to another computer or laptop.
Dirt in the USB port. If the port visually seems dirty, try blowing it out with compressed air from a can (sold in computer stores) or cleaning it with a toothpick or match, first turning off the computer and taking precautions.
Damage to the connector on the Samsung Galaxy S7 itself. The difficulty here is that it is not always possible to detect them without disassembling the phone.
There is a problem with the drivers on the computer. Try updating them or removing them and installing them again.
Sometimes restarting both the computer and the smartphone helps.
If the Galaxy S7 connected to the computer is not detected in any way, but the battery is charging, and all the above methods do not help, then most likely it will help. Just remember to save all the information that is valuable to you before doing this.
In some cases, disconnecting all other devices connected via USB ports from the computer may also help. This problem probably also refers to a PC software failure, but the fact remains that sometimes this action helps solve the problem.

If none of the above tips help, then it is quite possible that the problem lies somewhere in the depths of the Galaxy S7 itself. Disassembling an expensive smartphone yourself is a risky task, so the best solution would be to take it to a Samsung service center, where experienced specialists will certainly help you.

Many users, when trying to connect their phone to a computer using a USB cable, are faced with the fact that the computer does not recognize the connected gadget. The connected device is charging, but there is no access to the smartphone itself and its internal contents. I also encountered this synchronization problem, and in this material I will tell you why the computer does not see the phone via USB, and I will also share various methods for solving this issue.

I would divide the whole complex of reasons for the problem that the PC does not see the smartphone via a USB cable into hardware and software, and below I will list each of them, simultaneously providing instructions for correcting it. But before using the methods I indicated, try restarting your computer and smartphone - this does not help as rarely as it seems. This problem mainly occurs with devices from Samsung, Lenovo, HTC, LG and Fly.

So why doesn’t the computer see the phone via USB, but charges - hardware reasons

1. The cable is damagedUSB. It often happens that the cause of this dysfunction is damage to the USB cable itself. Cables from little-known or “non-name” manufacturers do not have a large margin of safety, and can fail within just a couple of months from the start of operation, and as a result, the computer will not recognize the connected phone.

In addition, even the most reliable cables from global brands are subject to stochastic damage - they can be accidentally damaged during use, chewed by pets or spoiled by children. Therefore, first of all, inspect your USB cable for the possibility of mechanical damage, and, if the cable is externally intact, try using it to connect your device to another computer. If the device is not recognized on another PC, try replacing the cord.

2. The port is damagedUSBon the computer. USB ports used on a computer are also susceptible to various mechanical damage, including damage to the USB controller, as well as the south bridge of the motherboard. Try inserting the cable into a different USB connector; if this does not help fix the phone’s connection to the PC, follow the further advice.

3. The cable socket on the phone is damaged. Has water entered the smartphone socket or is it damaged? If yes, then it needs to be replaced.

4. Try to remove the battery. According to reviews from some users who also had a problem with the computer not seeing the phone through U-ES-BI, removing the battery from the smartphone helped.

Turn off the battery, remove the battery from it for a few seconds, then put it back, and turn your device back on.

If nothing helps you fix this problem, then describe your situation. What you have already done, and what happens to your Android device when you USB connect the gadget to the PC in the comments, I will try to help not only me, but also everyone who has encountered this problem.

The computer does not see the phone via USB - software reasons

After describing the hardware reasons, we will list the main software reasons. If your computer still does not recognize a cell phone connected using a USB cable, follow the further instructions.

1. Working with the settings.We go into the settings of our device, select “Memory” there, click on the three dots at the top (Properties), select “USB connection to a computer” and check the box next to “Media device” (“USB drive”). If you have a checkmark next to using USB as a modem, uncheck it.

The Windows Update service (to download drivers for the phone) and the New Device Discovery service must be enabled on the PC. Don't forget to unlock your phone when connecting to your computer, this is important.

If you are a conservative and have Windows XP, download the MTP (Media Transfer Protocol) for XP from the Microsoft website and install it on your computer.

2. If your drivers are lostUSB-ports, the computer may not see the phone.If drivers for USB ports malfunction, the latter simply stop working. To fix this problem, install USB drivers from the “native” driver disk for your PC’s motherboard, or download the latest drivers from the motherboard manufacturer’s website.

Also, due to some reason, power may be turned off for a number of ports.

3. Device drivers have crashed. Go to Device Manager and see if there is a question mark or exclamation mark under “Portable Devices.”

Check if your device is there and make sure it is working properly by right-clicking on it and clicking “Properties”. If it is not there, or you have doubts, remove the driver, disconnect the phone from the computer, and then turn it on again, and let the system install the driver again. This may help solve the problem that the smartphone does not connect via USB to the computer.

It also wouldn’t hurt to go to your smartphone manufacturer’s website and download the latest drivers for it to your PC (for example, there is special Samsung Kies software for Samsung).

4. Install the updateK.B.3010081 (K.B.3099229). For Windows 10 owners, you may need to install update KB3010081, which is responsible for working with Windows Media Player. This player is directly related to the normal operation of the MTP service (Media Transfer Protocol), so download and install the update data.

Also, a common cause may be an unreliable build of the OS itself on the PC. The only thing that will help here is to reinstall Windows to a more working version.

5. Custom firmware is not working. The desire of many fans to play with the firmware for their Android device can do them a disservice in the form of the device’s failure to work normally with the computer. Try restoring the standard firmware or restoring from a backup (if you have one).

There are no drivers for the phone on the computer

Although, usually, a computer with the latest OS detects and sees a smartphone via USB without problems, the opposite cases may also occur. Try looking for a driver for your smartphone on the Internet; sometimes a driver for similar models of the same brand may be suitable.

The phone may not be detected by the computer due to viruses

It’s trite, but all kinds of virus programs can block work with external mobile devices. Try checking your computer with Dr. antivirus applications. Web CureIt! may help in some cases.

If the problem of the computer detecting a mobile device is not resolved, reset the settings

If still, your computer does not see the phone via USB, resetting the smartphone settings using Hard Reset. Go to the settings of your phone, select the “Backup” menu item, and in it select “Data reset”.

But I warn you right away that you will lose your files and settings located in the internal memory of the phone (files located on the SD card will remain untouched), so this item should be used only as a last resort!

Conclusion

As you can see, problems with the lack of visibility of a connected phone on a PC can be both software and hardware in nature, and there are a considerable number of such problematic factors. I would advise you to first pay attention to possible mechanical damage in the cable and device, and only then switch to software methods.

In many cases, simply rebooting the smartphone (temporarily removing the battery), as well as working with the phone’s USB connection settings, can help. If all of the above does not help and the computer does not see the phone via USB, but is charging, then you may need to contact a qualified service center.

P.S. For those who like visual demonstrations, I present a video on the issue:

Video: how to connect a Samsung smartphone to a computer via USB

A modern smartphone, although a compact device, can be equated in its functionality to a full-fledged computer, but at the same time has the advantages of portable devices. Also, most smartphones are completely autonomous and are able to perform all their functions without the need to connect to a personal computer. On modern phones, all settings and settings are available with just an Internet connection. If your smartphone needs professional repair or setup, contact an official Samsung service center.

If you need new firmware, or you want to save your data from your phone to your PC, then synchronization with your computer is necessary. There are many ways to do this - both wireless, such as wi-fi, Bluetooth and others, and using a cable. The easiest and most reliable way is to connect using USB. How to correctly perform this procedure and troubleshoot connection problems using this method will be discussed in our article.

Connecting a Samsung phone to a computer using USB

To connect a smartphone to a computer using a USB port, you need a smartphone, a laptop and a suitable cord. Typically, smartphones have a mini USB connector, since it is more compact than the standard one. The first step is to connect the cord. Typically, this is the only action you need to perform, since on most devices, the connection will be completed automatically.

If the connection does not happen automatically

Your device may require additional software. The Samsung Kies program usually comes with every phone. There are also other programs, such as SGS3 Easy UMS, designed specifically to work with the Samsung Galaxy. The popular Samsung ExpressConnect program also has many useful functions.
You also need to make sure that all drivers are installed and working correctly.
The connection may have occurred automatically, but the computer is not configured to notify you about it. In this case, you need to look at the taskbar or in Explorer.
If the connection does not occur, then there may be a malfunction in the devices or cable. Usually the cord for a USB connection wears out quickly, but since the price for it is not high, and most users have more than one, it is possible to try connecting using a different cable.

A software glitch may also be the cause. In this case, it is recommended to reset the settings to factory level. But it’s always worth remembering that before this procedure you need to save all your important data to another medium. Otherwise, after restoring the settings to factory settings, all your unsaved files will be lost.

If the connection still cannot be established, then the exact cause of the malfunction can be determined by specialists using modern diagnostic equipment.

As a rule, if the computer does not see the Android phone connected to it, then the problem looks like this: the charging process is displayed on the smartphone screen, but there is no access to the files located on it and to the device itself. In this article, you will learn why the computer does not see the Samsung phone via USB.

The reasons may be the following:

Damage to the USB cable

A cable malfunction may not always be immediately visible. Very often, the charging wire can fail without obvious external signs. The reason for this is the low-quality devices that the market is teeming with.

To check the functionality of the USB cable, just connect it to another computer, and for greater reliability, to another phone. If these actions do not produce results, then the wire needs to be replaced.

Damage to the computer USB port

It is impossible to repair the port without the help of a specialist, but you can check it simply. If the computer does not recognize the smartphone, then you need to connect through another USB port. If it helps, it means the cause has been found, if not, let’s move on.

System problems in the phone

Sometimes the problem of lack of connection can be solved very simply: by turning off the smartphone, removing the battery from it for a few seconds, returning it to its place and turning on the device. Simple and effective.

Phone jack failure

If the phone has been damaged by water, or its connector has been mechanically damaged, then this may be the problem. Alas, if cleaning the socket does not give any results, then only replacing the damaged part will help.

Incorrect connection settings

In the device settings, you need to find the menu for USB connection to a computer. In many Samsung models, it is located at “Memory” > “Properties”. If by default the checkbox is next to using USB as a modem, uncheck it, find the “Media device” item and activate it.

Driver problems

They are solved by installing drivers from the “native” disk, or downloading them from the manufacturer’s official website.

Also, the problem may be that power is turned off on some ports on the computer. You can check this by going to the “Control Panel”, finding the item “Hardware and Sound”> “Power Options”> “Power”. Next, open the appropriate settings and click on change additional parameters. In the menu that opens, open the USB options, and then the options for temporarily disabling the USB port. Change its value to “Prohibited” and activate it with the “Apply” button.

Problems with device drivers

In the “Device Manager”, the “Portable devices” item should be without any warning signs. You should also check the functionality of the device through “Properties”. If it is not there, then you need to reinstall the corresponding driver.

Another solution would be to update your smartphone drivers. On the Samsung Galaxy A5, as well as on other models of the brand, this can be done using the Samsung Kies software.

Android OS malfunction or viruses

In this case, cleaning the phone with an antivirus, resetting the settings to factory settings, or completely reflashing it can help.

As you can see, there can be a lot of options for why the connected Samsung phone is not located on the computer, so to find a solution you need to be patient. We hope everything works out for you!

It's no secret that the Samsung Galaxy has a microSD card slot for expanding storage. However, some users still additionally transfer images, music and videos to their computer or laptop. But what to do if the computer does not see the Samsung Galaxy via USB?

Firstly, to recognize a smartphone like the Galaxy S, your computer needs all the necessary drivers. Usually, when a device is connected to a computer, it will immediately find it, but if the necessary drivers are not installed, this may not happen.

Drivers are special programs that help establish interaction between the phone and the computer. Most often they can be downloaded from the manufacturer’s website. If your computer does not recognize your Galaxy S7, immediately head to the Samsung website and download drivers. Here is the link for Galaxy S7/Edge. Mac owners will have to install in order for your Mac to communicate with your phone.

There is an alternative: you can simply download and install the program on your computer, thus making file sharing easier. It comes with all the necessary drivers, so after installation you can rest assured that the computer will recognize your device and file sharing will no longer be a problem.

Those Windows users who have just installed drivers for Samsung may find themselves having to uninstall the device before it is detected. You need to follow these steps:

Hold the button Windows and press R to call the command "Run."
Type “ devmgmt. msc" and press " Enter“.
Select “ Other devices" or " Portable devices”.
If the list contains “ SAMSUNG_ Android" or " Unknown device” with a yellow icon (!), right-click and select “ Uninstall “.
Right-click on the window " device Manager" and select " Scan for hardware changes“.

In principle, after installing the necessary drivers or programs, everything should work. But if the problem is not that the device is not recognized by the computer, you need to look for another method.

Why doesn't the computer see Samsung Galaxy via USB?

If the computer does not see the Samsung Galaxy when connected using the included USB cable, then you will have to troubleshoot problems in the computer itself. If you know that other computers can see the phone, the problem may be with the USB port.

If this is not the problem, then the problem may be with the cable or the port for charging the phone has become loose. Taking all this into account, here are a few steps to help fix this problem:

Step 1: Connect your phone to other USB ports on your computer

Simply connect your phone to your computer with a charging or data cable. If your phone remains invisible, try connecting it to a different port. Try one port at a time to see if this is the problem.

Step 2: Restart your computer if no USB ports work

There is also a chance that your computer has system problems that are preventing it from detecting connected devices. While we don't know for sure whether this is a problem, it's worth restarting your computer and seeing if it works. If the problem remains after a reboot, it means that something is wrong not with the computer, but with the cable or phone.

Still, I advise you to try other devices, such as a flash drive that connects via a USB port. If the computer sees all devices except the phone, proceed to the next step.

Step 3: Make sure the USB cable is not damaged

By inspecting the cable, you can check for visible damage. If you don't see any, try charging your phone with it. Inside the cable there are wires responsible for both charging and data transfer.

By charging your phone with it, you can understand whether it works or not. If there is damage, the phone may not charge, especially if some wire has come loose.

Another way to check is to use a different cable. If the phone works with it, then the original cable is simply broken. If this is really the problem, then you need to replace the old cable with a working one.

Step 4: Make sure to connect the device as "storage device"

This is very important since phones are mostly connected to a computer to recharge. If so, then the computer may not see it, since data transfer is temporarily unavailable. Go to notifications and see if there is a selection icon for USB. If yes, then consider the problem already solved.

All you need to do is click on it and select “Data storage device”. If this is the first connection, then installing the drivers will take some time. But if you don’t have such an icon, try this:

Disconnect USB from Samsung.
Turn off your phone.
Wait 20 seconds.
Turn it on.
Connect the cable again.
Check to see if the options icon appears.

If it's not there, go to the next step.

Step 5: Check the charger socket

At a minimum, you need two cables to figure out if there is a problem with it. If your computer still doesn't see Samsung, it's time to check the charger port.

The connection may not be able to be established, or some debris, fiber, or dust may have gotten into the connector. A stream of compressed air will help get rid of the latter, but if the connection is loosened, you need to move on.

If the contacts of the charging socket are in order and there is no dirt, connect the cable and check if the contact has come loose. If the cable fits in properly and the connection is not interrupted when it moves, then everything is fine.

Otherwise, you will have to purchase a cable that fits perfectly under the port. If a new cable does not help, then your device has much more serious problems.

Step 3: Reset your phone if the problem persists after installing KIES or Smart Switch

The second step is aimed at solving the problem with the drivers, but if this does not help, you need to back up all files and information and reset the settings to a working state.

Turn off your Samsung Galaxy.
Press and hold the Home, Volume Up, and Power buttons
When Samsung Galaxy appears on the screen, release "Power" but continue to hold the remaining two.
When the Android logo appears, release all buttons and wait 30-60 seconds.
Using the Volume Down button, toggle between options and select 'wipe data / factory reset.'
Click "Power" to confirm.
Then select ‘Yes - delete all user data’ using Volume Down and confirm by pressing Power.
Wait until the process is completed. Then select ‘Reboot system now’ and click “Power”.
The phone will take a little longer to reboot than usual.

If after this the problem is not solved, the help of a specialist is required. I hope this instruction will help you in one way or another. If you feel you need further assistance, please contact us.